THE Ghana Airports Company Limited (GACL) has announced the attainment by the Kotoka International Airport (KIA) of Level 1 of the Airports Council international (ACI) Customer Experience Accreditation Programme.
The ACI Airport Customer Experience Accreditation programme is the first Worldwide Customer Experience Management Accreditation designed specifically for the Airport Industry and dedicated to ACI member Airports. The key objective of the ACI Airport Customer Experience Accreditation is to help airports improve their practices and to promote a direct positive impact on Customer Satisfaction to meet Customers’ ever – evolving expectations.
A press statement shared by the GACL said the accreditation programme has five levels that guide airports in their approach to Customer Experience Management and enables airports to identify new practices that can be developed in the short and long-term to progress through the levels of Accreditation.
According to the statement, “this accreditation by AC! demonstrates our commitment to improving the Customer Experience for our Cherished Customers.”
Commenting on the positive development , the Managing Director of GACL, Mrs Pamela Djamson -Tettey said “GACL is delighted that Kotoka international Airport has received the Level 1 Accreditation by ACI. GACL has over the years made deliberate investments in Customer Experiences initiatives with the view to creating memorable experiences for our passengers. This accreditation is yet another justification and an indication of commitment to Customer Satisfaction at our Airports. We will continue to harness efforts and resources to make the passenger journey a pleasant and memorable one.”